Customer Success Manager

About Envive AI

Envive is using AI to reimagine commerce, enabling retailers and brands to deliver hyper-personalized online shopping experiences seamlessly. Our AI continuously learns and improves, surpassing today’s top commercial models. With proven commercial success, we’re rapidly scaling our technology and team.

Why we need you

As our Customer Success Manager, you’ll have a mission-critical role in defining and building our Customer Success function from the ground up. You’ll drive the implementation and scale of our state-of-the-art AI capabilities, delivering winning experiences for our merchants and their users.

What you'll do

• Own end-to-end onboarding and support for enterprise and large-scale customers, managing complex integrations and implementations.
• Drive customer success through data-driven insights, partnering with clients and internal teams to maximize value and retention.
• Serve as the primary advocate for customers, building strong relationships and proactively resolving issues.
• Collaborate closely with product, engineering, and ML teams to tailor solutions aligned with client needs and brand identities.
• Adapt quickly and contribute across operations to refine and scale our customer success processes.

Who you are

• Experienced in managing complex onboardings and lifecycle success for enterprise or large customers.
• Skilled in marketing technology, analytics, and leveraging insights to inform strategies.
• Technically confident, able to engage with engineering teams and translate customer needs effectively.
• Customer-focused with excellent communication and collaboration skills.
• Proactive and adaptable, thriving in fast-paced startup environments with high ownership.

Bonus points

• Experience in AI/ML, SaaS, or e-commerce.
• Familiarity with marketing technology platforms or analytics tools.

Perks

• Competitive salary and meaningful early-stage equity.
• Flexible hybrid work environment in the Greater Seattle Area or New York City
• Comprehensive medical, dental, and vision benefits.
• Opportunity to join a well-funded, high-growth startup.